Frequently Asked Questions
We've provided some answers to questions that are most commonly asked of us. We also provide some Support Videos at the bottom of this page for more assistance. If you don't see the answers you are looking for - you can call us at 828.963.7286 or Click Here to Ask Questions Online. However, we've taken the time to provide answers to most questions you might have.
We've also categorized our FAQs to make them easier to find that answers you need.
I want to put my business online, but I don't know where to start. This is my first website, can you help me?
Absolutely! You do not need any online experience at all. AppNet offers free consultation on all services. We help you right from the start! You will have a team member assigned to you for all your questions along the way. Just ask us! We are here to help you.
What preparations does my business have to do to get started?
Brochures, logos, photographs, business cards etc. are all great resources to use. For new business ventures we will help you get started from scratch. Need a logo? Appnet can create you a brand new logo for just $300. You will have a dedicated person to answer any question during & after your website project. At AppNet, we work together with you to help answer these questions.
What information should I have ready upon doing business with AppNet and/or purchasing my design package?
We will need your company profile (name, address, phone and email contact information) and any content input such as text, mission statement, photos or images that you might have that can help us "tell your story" and promote your products and services. We make this part of the process very easy on our clients.
How much input do I have in the design and creation of my website?
The quick answer is "as little or as much as you want!" This is YOUR website, We welcome your input! The more input we receive from you the better able we will be to satisfy your needs and produce a site that will have the desired look and impact that you want. It's your website, we want it to look the way you want it. We guarantee it 100%!
If I already have a site can you help me improve it or re-design it?
Most of the time - yes.. We can usually redesign or freshen up an existing site quicker, and for less money than building one from scratch. Whether your company's website "doesn't look professional", takes too long to load or the navigation is baffling to visitors, we can help. We can also provide you an accurate estimate of what such a website "makeover" will cost.
Who writes the copy/text for each of the pages on the website?
We ask that you provide the content that you wish for your main content pages such as the promotional content you want to display on the front page, or about us/mission statement type pages. We can certainly help you with "marketing-speak" and we also invite you to provide us with the basic "gist" of what you want to say and our content writers will polish it up. We're flexible with our clients.
If AppNet is creating a number of search engine ranking pages that are designed to win first page rankings for your website - we will write these content pages to insure the results we're aiming for.
How long have you been in business?
We have been in business since 1996. Our management team runs several successful internet service businesses and have a proven track record. We rank number one on Google, Yahoo and Bing for "top ten search engine ranking" and we can do that for you!
What areas do you serve?
We work with all types of clients from big corporations to individuals. We have clients all over the United States and internationally. We are able to coordinate designs successfully via the phone and email. We will always send proofs of design "for your eyes only" and we build websites on a sub domain name so that you can see every step of the design before going "LIVE".
How large is AppNet New Media Studio?
We currently employ 12 people including graphic artists, layout designers, project managers, sales managers, and various specialists such as Flash, SEO and System Admin. Our core Management team of industry professionals has been in the business of advertising and business promotion since 1974. We are large enough to handle any size project and small enough to work with you in a personal manner that you prefer.
Do I have to host with your company?
Not necessarily. If your website is a relatively simple design it can be hosted with any host of your choosing. Choosing AppNet to host your website provides a HUGE advantage for you. Hosting your website provides us 24/7 access to assist you in SEO, handling edits as needed, etc. Our hosting packages also include top ranked email hosting with very little to no SPAM, and traffic analytics per Google Analytics.
How fast can I get my website built and running online? What is your typical turn around time?
We can build simple, brochure websites in a day! Large websites with custom programming can usually be designed from start to finish within 4-5 weeks. We usually keep a pretty full job queue so designs of all sizes and scope usually take from 4-6 weeks. However, if you need something faster we can usually accommodate those needs. The best idea is to call us and discuss the scope of your project/design needs and we can then usually provide a pretty firm idea of a "go live" date.
After you have designed our website, can we manage it ourselves easily?
Small brochure websites don't include Content Management Systems, however you can still manage them if you have some web editing knowledge and software skills with Dreamweaver or a similar web editing program. Most people are now wanting CMS (Content Management Systems) programming that allow you to add, edit and delete much of the content yourself with NO web design skills or software knowledge needed. So there are options to make this possible. Call us to discuss your goals and needs at 828.963.7286.
Can I call any of your clients for a testimonial? Do you provide your client list?
Sure, you can call any of them. We are often asked to provide clients to call. If we did that, wouldn't we only send you to people that we know will praise us? Rather than do that, simply click on our Portfolio at the top if every page and call anyone you want. We know that all of our clients will attest to our efficiency, quick support and cost-effective design and search engine rankings.
Do you design Adult Web sites?
NO. We have designed websites for lingerie companies that have some rather risqué images on them. However we will not build any website that is over an "R" rating.
What are your Business Hours?
We are open Monday through Friday from 7:30am to 4pm EST. However we are available by email/text after hours. Our clients will tell you that our support is second to none. Websites are monitored by our admin team 24x7 even on major US Holidays to insure 99.9% uptime.
Support & Maintenance Questions:
What does 'Website Maintenance' or 'Website Updates' mean?
Once your website is running you may want to handle edits and content changes yourself. That's fine and that's FREE! However, you might also want or need us to handle some changes or edits for you from time to time. Website Maintenance or Website Updates refers to changes made to your website after the initial design & setup. Keeping a website up-to-date is imperative if you want to gain repeat clientele or visitors to your website. We have members of our staff that are dedicated to handling these kinds of edit requests daily. Our clients will tell you that we are honest, fast and efficient in handling maintenance requests - typically the same day they are requested. Simple edits that only take a moment or two are not charged for unless they are needed daily. Requests or edits that require more than 3-4 minutes are charged at $60 per hour or at $1 per minute. So eight minutes of work would be billed at $8 on your subsequent billing cycle.
Can I get edits handled after hours or on weekends?
Changes or edits to your website are only handled during regular business hours. If you know that you'll need specific edits or changes made, be certain to request those edits prior to off hours or weekends.
Do you offer Emergency After Hours Support?
Emergency or after hours support should be limited to situations wherein your email or website is down. In those cases you will not have to contact us as we have 24/7 monitoring of all servers and web services. Our admin support team will always know if a server is down within four minutes and we have protocols in place to restart services or reboot servers in the event of scenarios like these. We do have 24/7 email and chat support and we can usually address issues that might arise after hours quickly. Phone support is available during Business Hours. We will also provide you phone numbers of key individuals and in case of emergency, after business hours where you can reach us if needed.
View Each of these Questions in Greater Detail:
- How do I set up my email in Outlook, Outlook Express, or my email program of choice?
- I'm only getting a few of the emails. For example it keeps stopping on email 7 out of 14 and never gets past that. What gives?
- How do I enter the Meta Tags in my website manager?
- Click here for helpful videos on common questions.
Finance & Billing Related Questions:
Do you offer payment plans for web design?
We require 50% payment before we begin design work, and the remaining balance on the day that we are to take your website LIVE - or within 60 days from the date that we begin our design process - whichever is sooner. We work diligently to insure that all design projects (no matter how large or small) are completed within a 30-90 day period. In the case of larger project that require up to 90 days to complete - we will extend the second one-half payment due date to 90 days from startup date.
Are your Web Design costs one time costs?
Of course! Once your website is up and running, the only subsequent charges are elective on your part. Design costs are one-time. Subsequent costs would be things like monthly hosting, SEO (search engine optimization) or edit requests - only as elected or requested by you.
Can you host our website, email and register our domain name?
Yes, we would love to. We have hosting plans from as low as $15 that includes hosting any size website and 1-2 dedicated POP email accounts on your domain name, and Google Analytics web traffic tracking! We can register and setup your domain on our servers for $25/year. Our email hosting is among the nation's best in terms of filtering out SPAM and VIRUSES.
Clients who need 5-8 email addresses are charged $25 monthly and those who need more email accounts are charged at $2 per added email account, per month.
What kind of payments do you accept for web design, SEO work and/or hosting?
We accept all forms of payments, including checks, Visa, MasterCard, Discover, American Express and EChecks. We use Quickbooks for all invoicing and can accept monthly payments in all forms of payment as well. We can also setup automatically billing and payment to your account.
How to you handle or charge for Late Charges or Deactivation of Services?
Many of our clients have been with us for more than 15 years or more and they will tell you that we make every effort to work with our clients for billing purposes. However we do ask that all payments be made in a timely manner to insure that your website and email stays online. Downtime can result in your website being spidered by Google during that time and would result in loss of rankings that we work so hard to attain. We do not CHARGE LATE FEES, however we do require that accounts be paid in a timely manner. All invoices are DUE UPON RECEIPT and within 15 days of receiving them. If monthly hosting accounts and balances go unpaid for 45 days, accounts will be subject for deactivation until payment is received.
We NEVER want to deactivate an account for non-payment and will make every effort to contact you prior to any deactivation. However if we are not able to reach you by phone or email after 45 days of non-payment, accounts will be subject to deactivation.
Search Engine Optimization Related Questions:
Can you help us get listed in Search Engines?
We at AppNet consider this the most important ingredient to your website's success. We consider it part of our job to create a wow-factor website AND one that works well on the search engines. In fact, AppNet.com ranks NUMBER ONE on Google, Yahoo and Bing (from any location in North America) for "top ten search engine ranking".
SEO (search engine optimization) is something that we take very seriously and we are appalled at how some web design firms mishandle this aspect of your design. We would be happy to discuss ideas, goals and budget to determine how best to gain the rankings and traffic you're needing.
See more information about our SEO services by clicking here → Top Ranked Search Engine Companies
We have also created numerous helpful support videos for you!
You can also check our resources section for more information regarding helpful hints for your website.